Refund policy
Every unmi sculpture is personalised and made specifically from the photographs supplied for your order.
The digital proof and approval process exists so that we can confirm the design with you before production. It does not remove or reduce your rights under the Australian Consumer Law.
Change of mind
Because a sculpture is personalised for you, we do not ordinarily accept change-of-mind returns after you have approved the proof and production has begun.
If you need to cancel before production starts, contact us at unmi@gmail.com as soon as possible. We will review the stage of your order and tell you what can still be cancelled or changed.
This change-of-mind policy does not apply where you are entitled to a remedy under law.
Faulty, damaged or materially different products
Products sold by unmi come with consumer guarantees that apply automatically under the Australian Consumer Law.
If your sculpture is faulty, damaged, materially different from what was described or approved, or otherwise does not meet an applicable consumer guarantee, please contact us.
Depending on the nature of the problem and your legal rights, the appropriate remedy may include a repair, remake, replacement, refund or compensation.
Proof approval
Approving your digital proof confirms that you are comfortable for us to produce the design shown. It is not an agreement to accept manufacturing defects, transit damage, material differences from the approved design or any other failure to meet your statutory rights.
How to contact us
Email unmi@gmail.com with your order number, a short description of the issue, and photographs where helpful. We will respond within 24–48 hours.
Nothing in this policy excludes, restricts or modifies any consumer right that cannot lawfully be excluded, restricted or modified.