Shipping policy
Every unmi sculpture is made to order.
We do not begin physical production immediately after you place your order. After checkout, you will be asked to upload photographs of your pet. We review those photographs, prepare a digital 3D proof and send it to you for approval. One revision is included.
Production begins only after you explicitly approve the proof.
Estimated timing
- Photo review: [confirmed timeframe]
- Digital proof: [confirmed timeframe after usable photographs are confirmed]
- Production after approval: [confirmed timeframe]
- Delivery after dispatch: [confirmed timeframe]
These timings are estimates rather than guaranteed delivery dates. If there is a material delay with your order, we will contact you.
Tracking
Where tracking is available, we will send your tracking information once your sculpture has been dispatched.
Delivery addresses
Please check your delivery address carefully when ordering. If you notice an error, contact unmi@gmail.com as soon as possible. We will make reasonable efforts to update the address before dispatch.
Lost, damaged or delayed orders
If your parcel appears lost, arrives damaged or has another delivery problem, please contact us at unmi@gmail.com with your order number and any photographs that help show the problem.
Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.